Terms of Service
Last updated: 2026-10-13
These terms apply to Raseen's software and to the Raseen app on Meta platforms. By using them you agree to these terms.
The service
Raseen provides business software for shops, including an inbox that connects a business's own Facebook Page, Instagram professional account and WhatsApp Business number, with optional automatic replies about the business's products.
Your responsibilities
- Connect only accounts you own or are authorised to manage.
- Follow Meta's terms, the WhatsApp Business and Commerce policies, and the law, including not sending spam or messages people did not ask for.
- Keep your product information, prices and settings accurate; automatic replies are based on them.
- Keep your login details safe and give staff only the permissions they need.
Automatic replies
Automatic replies are generated by AI from your own data and can be wrong. You can switch them off at any time, and any conversation can be handed to a person. You remain responsible for what your business tells its customers.
Data
Your data stays yours. We handle it as described in our Privacy Policy.
Availability
We work to keep the service available but cannot promise it will be uninterrupted. Meta may change or limit its platforms, which can affect the service.
Ending
You can disconnect channels or close your account at any time. We may suspend accounts that break these terms or Meta's policies.
Liability
To the extent the law allows, Raseen is not liable for indirect losses or lost profits arising from use of the service.